Notice of Privacy Policy

We may collect personal information from you such as identifying information (name, address, driver’s license number), transactional information (products or services purchased and payment history), digital network activity (interactions with our website, IP address), geo-location data, audio recordings and other forms of personal information. We use this information for business, marketing and commercial purposes, including but not limited to, providing the products and services you request, processing your claims, protecting against fraud, maintaining security, confirming your identity and offering you other insurance and financial products.

• We do not sell customer information.

• We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.

• We contractually require any person or organization providing products or services on our behalf to protect customer information.

• We do not share customer medical information unless:

1. 1. you expressly authorize it; or
   2. it is permitted or required by law; or
   3. your insurance policy contract with us permits us to do so.

• We may share customer information and permit others to use that information if you give us your consent, it is necessary to complete a transaction you request, or it is otherwise permitted by law.

• We handle information about former and prospective customers the same as existing customers.

We maintain physical, electronic, and procedural safeguards to protect customer information and to comply with federal and state laws. In addition, we review our policies and practices, monitor our computer networks, and test the strength of our security.

We retain customer information for legal, auditing, regulatory, and business purposes.

We collect customer information in different ways. For example, we gather information from:

• • • applications and other forms related to our products and through conversations with a representatives, including our agents.

    • use of our website, our mobile sites and applications, our social media sites and applications, and interactions with our online advertisements.

    • transactions or experiences with us, such as payments, underwriting and claims.

    • non-company parties, including consumer reporting agencies that provide us with information such as driving records, claim histories and credit information.

    • Website pixels and cookies for marketing analytics

We use customer information, sometimes including consumer report information, to do things such as:

• • • underwrite and rate your policies and accounts.

    • process your claims.

    • protect against fraud and unauthorized transactions.

    • provide proper billing.

    • confirm your identity and service your policies and accounts.

    • enhance your customer experience and improve our products and services.

    • offer you other insurance and financial services products.

    • develop and offer new products and services.

    • develop either anonymized data or de-identified data by making reasonable efforts to remove personally identifiable information so the information is no longer customer information. We develop this data for certain purposes, such as analysis to understand more about our customers and our industry, or for other commercial purposes as permitted by law. We share and use this data with third-party service carriers, or with other unaffiliated entities.

    • test business processes and procedures to analyze performance.

    • perform other activities as required or permitted by law.

We share customer information, including information about our transactions with you (such as payments) and experiences with you (such as an auto claim), within our agents to help meet your product and service needs. We share customer information inside or outside:

• • • for our everyday business purposes, for public policy purposes, and as permitted (such as with consent or as necessary to complete a transaction you request) or required by law.

    • as needed, to handle your claim. For example, we may share name, address, and coverage information with an auto body shop to speed up repairs on auto damage claims.

    • with consumer reporting agencies, for example, during the underwriting process.

    • in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of our business or operating unit.

    • with companies that perform marketing or other services for us or with whom we have joint marketing agreements. These agreements allow us to provide a broader selection of insurance and financial products to you.

    • as needed, to protect against fraud and unauthorized transactions and in connection with the investigation, establishment, and defense of legal rights.

For a full list of current carriers we partner with you may contact your agent.

We share customer information within our carriers so, for example, we do not have to ask you for the same information again. If you prefer to limit sharing information such as your driving record, claim history with other companies, and credit information, call your agent. Please note, your choice:

• • • may apply to joint policyholders or account holders on shared policies and accounts.

    • does not limit us from sharing certain customer information about your transactions or experiences with us for our everyday business purposes or for public policy purposes.

    • does not limit us from sharing customer information in the event of a transfer, between companies, of all or a portion of a line of business.

If you are an existing customer and have already told us your customer information sharing preference, no action is needed unless you want to change your preference.

In addition to the information collection and sharing practices described above, our website properties and mobile applications may use common tracking technologies like browser cookies, “Local Shared Objects”, analytical tools, device IDs, or other technologies. We also collect certain technical information about the device you use to access our site or services, such as user-agent, time stamp, hardware type, language and time zone settings, IP address, OS type and version, and installed fonts. Our mobile and social media applications will contain a statement describing what information is collected from your use of that particular application. Currently, we do not support the necessary technology to respond to Web browser “do not track” signals or other, comparable mechanisms. 

If you click on links to a third-party site, you will be taken to websites we do not control. This Notice does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Some operating system developers, such as Apple, allow mobile application users to request the deletion of accounts created within an application. If you request the deletion of your account, we may still retain your information for legal, auditing, regulatory, and business purposes. Retention periods vary according to specific legal, auditing, regulatory, and business needs.

A request to delete an account within the mobile application only applies to the credentials and account you created within the Application and not to any other accounts you may have with us.

Please contact your agent for name/address changes or policy/coverage questions.

If you have questions about this Notice, you may contact us with questions:

Writing us at:

MThree Insurance Solutions
2300 Greenhill Dr #200
Round Rock, TX 78664

• Calling us at 512-885-5956
• Emailing us at phil@mthreeins.com

Last updated 10/01/2024